12 July 2021

South Wairarapa District Council has an ongoing need to measure how satisfied residents are with the resources, services and facilities provided by Council, and to identify improvement opportunities that will be valued by the community. Therefore Council has engaged Key Research Group to undertake the 2021 Residents’ Perception Survey. The invite was sent to a random selection of 3,000 South Wairarapa residents aged 18 years and older from the electoral roll, provided by the Electoral Commission on 9 June 2021. A reminder has been sent to those who have received but not yet completed the survey.

If you have received a survey please note that it is due by Monday 19 July 2021.

The objectives of the survey are:

• To provide a robust measure of satisfaction with South Wairarapa District Council’s performance in relation to service delivery in 2020/2021
• To establish perceptions of various services, infrastructure and facilities provided by Council
• To provide insights into how Council can best invest its resources to improve residents’ satisfaction with its overall performance
• To provide benchmarking of performance for South Wairarapa District Council compared to other similar authorities

Survey content:

The survey questions have been designed to measure performance against the existing Key Performance Indicators (KPI’s) for the 2020/2021 year as well as measure performance against the new KPI’s incorporated in the 2021-2031 Long Term Plan.  This will provide results for the 2020/2021 Annual Report and base measurement results for the new KPI’s.

Survey methodology:

The survey methodology consists of a mixed method approach to data collection utilising both a postal invitation to participate in an online survey along with a hard copy survey component.  The invite was sent to a random selection of 3,000 residents aged 18 years or older across the South Wairarapa district selected from the electoral roll. The analytical sample target is 400 residents. Residents will be provided with a letter containing an embedded link to complete the survey online. Those who are 65 years and older will also be given the option to complete the survey via a paper questionnaire. 

If residents have moved and haven’t updated their electoral information, or are deceased and their family have not updated their information, those people may also have been randomly selected in this data extract from the electoral commission. If this applies to your household please inform Key Research via the contact details provided on the survey invitation letter.